Refund & Cancellation Policy

The short version

Budding Star sells digital printable PDFs. Once a file has been delivered it cannot be returned, so sales are final. That is exactly why I give away three complete storybooks for free — read those first and you will know precisely what my stories feel like before you spend anything.

If a payment goes wrong, a file does not arrive, or you are charged twice, that is different. Those are always put right, and the timelines are below.

Delivery — what happens after you pay

• Your download link is generated immediately after a successful payment and shown on the confirmation screen.
• The same link is emailed to the address you entered, usually within a minute. It comes from Budding Star — please check your spam and Promotions tabs.
• Nothing is posted or couriered. There is no shipping charge and no delivery address to enter.
• Files stay yours permanently. Save the PDF once and print it as often as you like, for your own family.

If nothing has reached you within 2 hours, WhatsApp me on +91 97804 33945 with the email address you used and I will send the files personally, normally the same day.

When a refund is issued

A full refund is issued in each of these cases:

• Duplicate payment. You were charged twice for the same order. The extra amount is refunded in full.
• Payment taken but no product delivered. If a technical failure means the file cannot be delivered to you at all, you get the money back.
• Wrong item delivered. If you receive a different storybook from the one you paid for and you would rather not swap it, you get the money back.
• A workshop is cancelled by me. If I cancel or reschedule a live session and the new date does not suit you, your fee is refunded in full.

When a refund is not issued

• The file was delivered and downloaded successfully and you have changed your mind.
• The book is not the age level you expected — every product page states its page count and age range, and three free books are available to sample first.
• You cannot print it, or your printer or device has a problem. I will happily help you troubleshoot instead.
• A workshop was missed because the child did not attend. Recordings or a place in the next batch are offered where possible.

How to request a refund, and how long it takes

There is no form. Message me on WhatsApp or email within 7 days of the payment with your order ID and the email address you used.

Refunds always go back to the original payment method — the same UPI ID, card or bank account. I cannot redirect a refund to a different account. The final credit time depends on your bank; Razorpay typically settles within 5–7 working days.

Personalized storybooks — please read before ordering

Personalized storybooks (₹2,000–₹2,500) are written and illustrated from scratch for one child, so the policy is necessarily different:

• Work begins only after you have approved the brief and paid. Until work begins, you can cancel for a full refund.
• Once writing and illustration have started, the amount paid is non-refundable, because the work cannot be resold.
• You get two rounds of revisions on the draft — names, details, wording and illustration notes.
• Printing is arranged by you, so paper, binding and print quality are outside my control.

Cancelling a workshop place

• Cancel more than 48 hours before the session for a full refund, or move to a later batch at no cost.
• Within 48 hours, the fee can be moved to the next batch but is not refundable, as the batch size is fixed and the place is held for your child.
• If I cancel or reschedule, you choose: a new date or a full refund.

Who you are buying from

Registered address and GSTIN are shared on request and appear on every invoice.

Something not right? Message me directly.

I answer every message myself — usually the same day. No ticket numbers, no call centre.